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MANAGED L2 SWITCHES / MANAGED L3 SWITCHES Managed L2 Switches/Managed L3 Switches
Leave network construction and operation to us to ensure security, safety and cost reduction!
We will provide the customers who use IDC Frontier Data Centers with L2/L3 switches and take care of all maintenance and operations.
By reducing the number of network devices owned by customers, we will minimize your capital investment and ensure stable server operations.
Features
Flexible switch configurations
You can use the configuration that meets your needs. It is also possible to outsource the entire operation of network devices to us in combination with managed firewalls.
Monitoring by the specialized staff 24 hours a day, 365 days a year
The dedicated technical staff of our company monitors and supports switches 24 hours a day, 365 days a year. If a failure occurs, we will contact you and replace the equipment.
Cost reduction through equipment rental
There is no more need to worry about an increase in fixed assets due to equipment purchases and the imposition of depreciable property taxes.
Provision of redundant configurations
Two switches can be operated for redundancy. Downtime can be minimized in the event of a failure.
Specifications for Managed L2 Switches/Managed L3 Switches
Terms of Use
Our Data Center is used and L2 and L3 switches can be managed remotely.
Service Specifications
Managed L2 Switches
| Service description |
|
|---|---|
| Network interface | 10Base-TX 100Base-TX 1000Base-T 1000 Base-SX/LX (chargeable option) 10GBase-SR/LR (chargeable option) 40GBase-SR/LR (chargeable option) |
Managed L3 Switches
| Service description |
|
|---|---|
| Network interface | 10Base-TX 100Base-TX 1000Base-T 1000 Base-SX/LX (chargeable option) 10GBase-SR/LR (chargeable option) 40GBase-SR/LR (chargeable option) |
| Real-time report |
You can monitor the operating states of L3 switches in real time on a customer-dedicated site "Customer Portal."
 |
SLA on Managed L3 Switches
SLA guaranteed values
"Managed L3 Switches" apply SLA (Service Level Agreement), which can be a proof of high quality.
Quality assurance related to equipment failures (*1)
| Software failure etc. other than hardware | Recovery within 4 hours after submitting a trouble ticket (*2) |
|---|---|
| Hardware failure | Recovery within 10 hours after submitting a trouble ticket (*2) |
*1 It refers to cases where the equipment under this Service Agreement has become completely unusable (Severity 1).
*2 When the system designated by our company has received failure information.
Quality assurance
Reduction criteria
In case of falling below the above SLA guaranteed values, we will reduce the monthly fee by 15%. However, the SLA can only be applied once a month. (*3)
*3 Customers can receive a reduction once within 24 hours after submitting a trouble ticket. Even if more than one failure occurs within this period, you cannot receive reduction more than once.
How to make a claim for reduction
To apply for reduction, the customer is required to fill out a reduction application form and submit it within 14 days after the occurrence of the failure. The reduction process is usually implemented at the time of billing for the next month, but it may be implemented in the following month or later depending on the occurrence timing of the failure and the status of the contract.
Exemptions
Reduction is not applied to the following cases.
- Incidents related to the introduction of the service
- Maintenance (including emergency maintenance)
- Failure of the network system managed by the customer
- Cases due to external attacks, interference, etc.
- Other cases due to force majeure